If a customer calls to inform you that they became sick after eating, you should do all of the following except:

When a customer reports that they became sick after eating, it is crucial to handle the situation with care and professionalism. Offering to pay their medical bills is inappropriate and can introduce legal liability for the establishment. It may also imply an admission of guilt regarding the safety of the food served.

Instead, the proper steps include informing the health department, which is necessary for public safety and potential health investigations. Completing an incident report is essential for documenting the occurrence and allowing for future analysis to prevent similar incidents. Additionally, apologizing for their experience provides a form of customer service and shows concern for the customer's well-being, which is important in maintaining a positive relationship with customers.

These steps are crucial in managing the situation effectively while ensuring compliance with health regulations and responsibilities.